We are only authorised to refund to the credit card used for the original payment.

If the credit card you used for payment has expired or has been blocked, yet you have a new card issued by the same bank, the refund will still arrive on the account of your new credit card, even though the number is different.

If, however, you no longer have an account with that bank, please contact the bank directly to check the details of the outstanding refund. Generally, the bank issues a physical cheque to reimburse you for the full amount. We recommend that you provide the bank with a valid postal address, if required.