We will refund you within 14 working days from when we receive your return at our warehouse and we will notify you by email. If orders are canceled before they are shipped, the refund will be processed within 3 working days of the cancellation request being received.

If your order was shipped outside of the EU, we are unable to reimburse any taxes and customs duties. We suggest that you contact your local customs office and they might be able to help you recover those costs.

We inform you that Parajumpers will refund the price of the products purchased by deducting the cost of the shipping cost of your return.

The money will be credited via the same method used for payment:

• CREDIT CARD PAYMENTS
• PAYPAL PAYMENTS
• PAYMENT ON DELIVERY
• KLARNA